Privacy Policy &Terms of Service
Bank & VOGUE's
PRIVACY POLICY
The company may use personal data for the following purposes:
- To provide and maintain our service, including to monitor the usage of our service.
- To manage your account: to manage your registration as a user of the service.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract with us through the service.
- To contact you: to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, or products, including the security updates, when necessary or reasonable for their implementation.
- To provide you with news, and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.
- To manage your requests: to attend and manage your requests to us.
- For business transfers: we may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal data held by us about our service users is among the assets transferred.
- To send you marketing and promotional communication: we may process your information to send you details about our services, informative newsletters, changes of our terms and policies, and other similar information.
- For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services.
TERMS OF SERVICE
Our goal is to source the best quality goods for our Customers and to work closely with our Suppliers to achieve a commitment to product quality, good packaging, and maximizing weights. We must all work together to produce products that can meet everyone’s needs, while at the same time provide revenue opportunities for our Suppliers, and deliver products that will result in profitable revenue for our Customers.
While we always strive to attain 100% satisfaction with all goods that we buy and sell, from time to time we receive a request to provide a partial credit for a load as a result of a weight discrepancy or an issue with the product quality. It is our job at all times to provide the best customer service to ensure a balanced approach to resolving these challenges, while at the same time ensure that we have the evidence required to quickly negotiate a fair and reasonable adjustment should one be necessary.
Providing Evidence
Bank & Vogue always requires timely evidence in order to document all requests for credit adjustments to ensure a fair and reasonable outcome. Evidence such as pictures, video, scale tickets, etc. are crucial. All evidence must be received within five (5) business days from the receipt of product. If documentation and evidence is not received within five (5) business days, Bank & Vogue will not be able to process any requests unless otherwise agreed to with a Bank & Vogue representative. While our goal is to resolve all issues as quickly as possible, our investigation process can only begin once reasonable evidence has been received and identified.
Protection of Property
At no time should product be destroyed without written authorization of Bank and Vogue. We may be able to return or redirect product and will only authorize destruction of product as a last resort. If products are destroyed without written authorization, including reasonable evidence and documentation, Bank and Vogue will be unable to process any credits for the product.
Fair and Reasonable Resolution
Bank & Vogue’s commitment to our customers and suppliers means that we always strive for a fair and reasonable resolution to any issues that arise. Our commitment to you is that we will be transparent and provide regular communication in order to resolve any issues as quickly as possible.
