{"id":29873,"date":"2026-06-23T14:22:26","date_gmt":"2026-06-23T14:22:26","guid":{"rendered":"https:\/\/www.bankvogue.com\/a-propos-de\/politique-de-resolution-des-credits\/"},"modified":"2026-06-23T15:58:55","modified_gmt":"2026-06-23T15:58:55","slug":"politique-de-resolution-des-credits","status":"publish","type":"page","link":"https:\/\/www.bankvogue.com\/fr\/a-propos-de\/politique-de-resolution-des-credits\/","title":{"rendered":"Politique de r\u00e9solution des cr\u00e9dits"},"content":{"rendered":"\t\t
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Politique de r\u00e9solution des cr\u00e9dits
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Derni\u00e8re mise \u00e0 jour : juin 2026<\/b><\/p>

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1. Objet et aper\u00e7u g\u00e9n\u00e9ral<\/b><\/h3>

Chez Bank & Vogue, nous nous effor\u00e7ons d\u2019assurer une satisfaction \u00e0 100 % pour chaque chargement que nous achetons et vendons. Toutefois, nous reconnaissons que des \u00e9carts de poids ou des probl\u00e8mes li\u00e9s \u00e0 la qualit\u00e9 des produits peuvent occasionnellement survenir et entra\u00eener une demande de cr\u00e9dit partiel. <\/span><\/p>

Notre engagement est d\u2019offrir un service \u00e0 la client\u00e8le exceptionnel et de r\u00e9soudre ces \u00e9carts rapidement. Afin de garantir un ajustement juste et rapide, nous exigeons des preuves claires et objectives d\u00e8s le d\u00e9p\u00f4t de la r\u00e9clamation. <\/span><\/p>

2. Exigences en mati\u00e8re de preuves<\/b><\/h3>

Bank & Vogue exige des preuves v\u00e9rifiables pour justifier tout ajustement de cr\u00e9dit et assurer un processus de n\u00e9gociation \u00e9quitable. Aucune r\u00e9clamation ne pourra \u00eatre trait\u00e9e sans documents justificatifs. <\/span><\/p>

  • Preuves acceptables : celles-ci comprennent notamment des photographies claires, des enregistrements vid\u00e9o et des billets de pes\u00e9e certifi\u00e9s.<\/span><\/li><\/ul>

    D\u00e9lais de soumission des preuves : les d\u00e9lais applicables d\u00e9pendent du mode de livraison :<\/span><\/p>

    <\/p>

    Mode de livraison<\/b><\/p><\/th>

    D\u00e9lai de soumission des preuves<\/b><\/p><\/th><\/tr><\/thead>

    Remorques<\/span><\/p><\/td>

    Dans les cinq (5) jours ouvrables suivant la r\u00e9ception du chargement.<\/span><\/p><\/td><\/tr>

    Conteneurs<\/span><\/p><\/td>

    Dans les trente (30) jours suivant la date d\u2019arriv\u00e9e du navire au port (afin de permettre le d\u00e9douanement et le traitement du chargement).<\/span><\/p><\/td><\/tr><\/tbody><\/table>

    D\u00e9lai strict : si la documentation n\u2019est pas re\u00e7ue dans le d\u00e9lai applicable indiqu\u00e9 ci-dessus, la demande de cr\u00e9dit sera automatiquement rejet\u00e9e, \u00e0 moins qu\u2019un repr\u00e9sentant de Bank & Vogue n\u2019ait express\u00e9ment approuv\u00e9 par \u00e9crit un d\u00e9lai diff\u00e9rent.<\/span><\/p>

    Enqu\u00eate : notre processus officiel d\u2019examen d\u00e9bute imm\u00e9diatement d\u00e8s la r\u00e9ception de preuves suffisantes et conformes aux exigences \u00e9tablies.<\/span><\/p>

    <\/h3>

    3. Pr\u00e9servation des produits<\/b><\/h3>

    L\u2019int\u00e9grit\u00e9 des produits doit \u00eatre pr\u00e9serv\u00e9e tout au long du processus de contestation. En aucun cas vous ne devez d\u00e9truire ou jeter un produit avant d\u2019avoir document\u00e9 le probl\u00e8me et obtenu une autorisation \u00e9crite explicite de Bank & Vogue. <\/span><\/p>

    Options de r\u00e9acheminement : Bank & Vogue se r\u00e9serve le droit d\u2019inspecter, de retourner ou de r\u00e9acheminer le produit et doit \u00eatre inform\u00e9e imm\u00e9diatement de tout probl\u00e8me important.<\/span><\/p>

    P\u00e9nalit\u00e9 : si un produit est d\u00e9truit sans documentation ad\u00e9quate ou sans le consentement \u00e9crit pr\u00e9alable de Bank & Vogue, la demande de cr\u00e9dit sera enti\u00e8rement annul\u00e9e.<\/span><\/p>

    <\/h3>

    4. Engagement envers une r\u00e9solution \u00e9quitable<\/b><\/h3>

    Chez Bank & Vogue, nous accordons une grande importance \u00e0 nos relations avec nos clients et nos fournisseurs. Nous nous engageons \u00e0 traiter chaque diff\u00e9rend avec une transparence totale, une communication r\u00e9guli\u00e8re et un effort constant afin de parvenir \u00e0 une r\u00e9solution juste, raisonnable et rapide pour toutes les parties concern\u00e9es. <\/span><\/p>



    <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Politique de r\u00e9solution des cr\u00e9dits Derni\u00e8re mise \u00e0 jour : juin 2026 1. Objet et aper\u00e7u g\u00e9n\u00e9ral Chez Bank & Vogue, nous nous effor\u00e7ons d\u2019assurer une satisfaction \u00e0 100 % pour chaque chargement que nous achetons et vendons. Toutefois, nous reconnaissons que des \u00e9carts de poids ou des probl\u00e8mes li\u00e9s \u00e0 la qualit\u00e9 des produits […]<\/p>\n","protected":false},"author":3,"featured_media":29811,"parent":28159,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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