{"id":29871,"date":"2026-06-23T14:22:26","date_gmt":"2026-06-23T14:22:26","guid":{"rendered":"https:\/\/www.bankvogue.com\/acerca-de\/politica-de-resolucion-de-creditos\/"},"modified":"2026-06-23T15:54:21","modified_gmt":"2026-06-23T15:54:21","slug":"politica-de-resolucion-de-creditos","status":"publish","type":"page","link":"https:\/\/www.bankvogue.com\/es\/acerca-de\/politica-de-resolucion-de-creditos\/","title":{"rendered":"Pol\u00edtica de resoluci\u00f3n de cr\u00e9ditos"},"content":{"rendered":"\t\t
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Pol\u00edtica de resoluci\u00f3n de cr\u00e9ditos
\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\u00daltima actualizaci\u00f3n: junio de 2026<\/b><\/p>

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1. Prop\u00f3sito y descripci\u00f3n general<\/b><\/h3>

En Bank & Vogue, nos esforzamos por lograr una satisfacci\u00f3n del 100 % en cada carga que compramos y vendemos. Sin embargo, reconocemos que ocasionalmente pueden surgir diferencias de peso o problemas relacionados con la calidad del producto que den lugar a una solicitud de cr\u00e9dito parcial. <\/span><\/p>

Nuestro compromiso es brindar un servicio al cliente excepcional y resolver estas discrepancias de manera r\u00e1pida. Para lograr un ajuste justo y oportuno, requerimos evidencia clara y objetiva desde el inicio de la reclamaci\u00f3n. <\/span><\/p>

2. Requisitos de evidencia<\/b><\/h3>

Bank & Vogue requiere evidencia verificable para justificar cualquier ajuste de cr\u00e9dito y garantizar un proceso de negociaci\u00f3n justo. No se podr\u00e1n procesar reclamaciones sin documentaci\u00f3n de respaldo. <\/span><\/p>

  • Evidencia aceptable: incluye, entre otros elementos, fotograf\u00edas claras, grabaciones de video y comprobantes de pesaje certificados.<\/span><\/li><\/ul>

    Plazos para la presentaci\u00f3n de evidencia: los plazos para presentar la documentaci\u00f3n dependen del m\u00e9todo de entrega:<\/span><\/p>

    <\/p>

    M\u00e9todo de entrega<\/b><\/p><\/th>

    Fecha l\u00edmite para presentar evidencia<\/b><\/p><\/th><\/tr><\/thead>

    Trailers<\/span><\/p><\/td>

    Dentro de los cinco (5) d\u00edas h\u00e1biles posteriores a la recepci\u00f3n de la carga.<\/span><\/p><\/td><\/tr>

    Contenedores<\/span><\/p><\/td>

    Dentro de los treinta (30) d\u00edas posteriores a la fecha de arribo del buque al puerto (para permitir el despacho aduanero y el procesamiento correspondiente).<\/span><\/p><\/td><\/tr><\/tbody><\/table>

    Fecha l\u00edmite estricta: si la documentaci\u00f3n no se recibe dentro del plazo aplicable indicado anteriormente, la solicitud de cr\u00e9dito ser\u00e1 rechazada autom\u00e1ticamente, a menos que un representante de Bank & Vogue haya aprobado expresamente por escrito un plazo alternativo.<\/span><\/p>

    Investigaci\u00f3n: nuestro proceso formal de revisi\u00f3n comienza inmediatamente despu\u00e9s de recibir evidencia suficiente y que cumpla con los requisitos establecidos.<\/span><\/p>

    <\/h3>

    3. Conservaci\u00f3n del producto<\/b><\/h3>

    La integridad del producto debe mantenerse durante todo el proceso de disputa. Bajo ninguna circunstancia debes destruir o desechar un producto antes de documentar el problema y recibir una autorizaci\u00f3n expresa por escrito de Bank & Vogue. <\/span><\/p>

    Opciones de redirecci\u00f3n: Bank & Vogue se reserva el derecho de inspeccionar, devolver o redirigir el producto, y debe ser notificado de inmediato sobre cualquier problema significativo.<\/span><\/p>

    Penalizaci\u00f3n: si un producto es destruido sin la documentaci\u00f3n adecuada o sin el consentimiento previo por escrito de Bank & Vogue, la solicitud de cr\u00e9dito quedar\u00e1 anulada en su totalidad.<\/span><\/p>

    <\/h3>

    4. Compromiso con una resoluci\u00f3n justa<\/b><\/h3>

    En Bank & Vogue valoramos nuestras relaciones con clientes y proveedores. Nos comprometemos a abordar cada disputa con total transparencia, comunicaci\u00f3n constante y un esfuerzo dedicado para alcanzar una resoluci\u00f3n justa, razonable y r\u00e1pida para todas las partes involucradas. <\/span><\/p>



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    Pol\u00edtica de resoluci\u00f3n de cr\u00e9ditos \u00daltima actualizaci\u00f3n: junio de 2026 1. Prop\u00f3sito y descripci\u00f3n general En Bank & Vogue, nos esforzamos por lograr una satisfacci\u00f3n del 100 % en cada carga que compramos y vendemos. Sin embargo, reconocemos que ocasionalmente pueden surgir diferencias de peso o problemas relacionados con la calidad del producto que den […]<\/p>\n","protected":false},"author":3,"featured_media":29812,"parent":26565,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"disabled","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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