1) Analyze Customer Service Trends
Your customer service department is a treasure-trove of data and insight that, if analyzed carefully, can reveal significant opportunities to improve profit margins. Reviewing trends in customer service inquiries can expose you to patterns indicating problems in need of solution. A high volume of customer interaction concerning a common issue is an opportunity to significantly improve efficiency with a simple solution. Don't be afraid to talk face-to-face with your customer service employees. Asking them honestly what they would improve about their work can reveal valuable insight. The best understanding of the challenges your customer service department faces comes as a result of both top-down and bottom-up analysis!
2) Follow The Reverse Fulfillment Process To Identify Points of Risk
Following products as they make their way back up your supply chain is a great way to establish a comprehensive awareness of your points of risk. Perhaps doing so will reveal that an outsourced repair partner is encountering a problem causing them to hold your works in progress. Becoming aware of this hold, and taking steps to address the problem, can improve the efficiency of your reverse logistics processing now and into the future.
3) Outsource to Access Key Reverse Logistics Competencies
The market is generally capable of providing stronger skills than a business is capable of developing internally, but not all reverse supply chain processing tasks ought to be outsourced. To strikes a balance, it is important to identify which skills you are most in need of accessing imminently, and which your business is better left cultivating internally over time. Determining the balance best for your business can be difficult, especially for businesses yet to establish expert skill and understanding in the domain reverse logistics. For this reason, outsourcing for help to determine this balance is often the best starting-point for businesses to maximize the efficiency of their reverse logistics processing.
Many of the products that make their way up the supply chain never make it back down again, but that doesn't mean you can't capture value from them. Sustainable reverse logistics solutions providers exist in abundance in 2017, and connecting with them is a fantastic opportunity to boost profit margins and reduce the environmental-impact of your business. From clothing to electronic devices and everything in between, recycling services exist to buy materials that would otherwise be land-filled, improving the profitability of your business now and into the future.
Improve Reverse-Logistics Efficiency With Expert Understanding
Providing comprehensive logistics services, process mangement analysis and insight, and exhaustive consulting services from the front of your retail operations to the back end of your supply chain; Bank & Vogue has over 20 years of experience in reverse logistics management. Immediately improving the efficiency of your reverse supply chain management is within the reach of any business big or small. To find out how, get in touch with Bank & Vogue.